Privacy Policy

Last Updated:

Introduction

Crexalonstyx is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our packaging and shipping services.

Information We Collect

Personal Information

When you use our shipping services, we collect information necessary to process and deliver your packages, including:

  • Full name and contact details
  • Shipping and billing addresses
  • Email address and phone number
  • Payment information
  • Package contents and dimensions

Automatically Collected Information

We automatically collect certain information when you visit our website, including IP address, browser type, device information, and pages visited. This helps us improve our services and user experience.

How We Use Your Information

We use your personal information for the following purposes related to our packaging and shipping services:

  • Processing and fulfilling shipping orders
  • Providing tracking information and delivery updates
  • Communicating about your shipments and inquiries
  • Processing payments and preventing fraud
  • Improving our services and customer experience
  • Complying with legal obligations and regulations

Information Sharing

We may share your information with:

  • Courier partners and logistics providers necessary for package delivery
  • Payment processors for transaction handling
  • Service providers who assist in our operations
  • Law enforcement or regulatory authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your information
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipping records are typically retained for seven years in accordance with Australian business record requirements.

International Transfers

For international shipping services, your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Crexalonstyx
15 Hospital Ave, Nedlands WA 6009, Australia
Phone: +61 8 6456 2222
Email: touch@crexalonstyx.world